Privacy Policy

Last updated: 7 August 2026

Whimsy Flowers ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights when you visit whimsyflowers.ae or place an order with us.

Who we are

Whimsy Flowers
Royal City Supermarket Building, First Floor, Al Noud Street, Al Falah, Abu Dhabi, United Arab Emirates
Email: info@whimsyflowers.ae

Information we collect

When you use our website or place an order, we may collect:

  • Contact details — your name, email address, and phone number.
  • Delivery details — recipient name, delivery address, phone number, and any gift message you provide.
  • Order details — the products you buy and your order history.
  • Payment information — processed securely by our payment providers. We do not store your full card details on our servers.
  • Technical & usage data — IP address, browser type, device information, and how you interact with our site, collected via cookies and analytics tools.


How we collect it

  • Directly from you at checkout, in forms, when you subscribe, or when you contact us (including by WhatsApp).
  • Automatically through cookies and tracking technologies when you browse our site.

How we use your information

We use your data to:

  • Process, prepare, and deliver your orders.
  • Contact you and the gift recipient about delivery.
  • Provide customer support and handle returns or refunds.
  • Send you marketing messages (newsletter, SMS, and WhatsApp promotions) where you have opted in. You can unsubscribe at any time.
  • Improve our website, products, and service.
  • Meet our legal and accounting obligations. 

Cookies and tracking

Our website uses cookies and similar technologies to run the store, remember your cart, and understand how visitors use the site. We use:

  • Google Analytics (GA4) — to measure traffic and site performance
  • Meta (Facebook) Pixel — to measure the effectiveness of our advertising and show relevant ads.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how the site works.

Who we share your data with

We share data only as needed to run our business, including with:

  • Shopify — our e-commerce and hosting platform.
  • Payment processors — to handle transactions securely.
  • Delivery partners — to fulfil and deliver your order.
  • Google and Meta — for analytics and advertising, as described above.
  • Authorities — where required by law.

We do not sell your personal data to third parties.

Marketing communications

If you opt in, we may send you promotions by email, SMS, or WhatsApp. Every message includes a way to opt out, or you can email info@whimsyflowers.ae to unsubscribe at any time. Opting out of marketing does not affect messages about orders you have placed.

Data storage and security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Your order data is stored securely on our platform and payment providers' systems. While we work to safeguard your information, no method of transmission over the internet is completely secure.

How long we keep your data

We keep your personal data only as long as necessary to fulfil your orders, provide support, meet legal and tax obligations, and — where you have opted in — send marketing. When it is no longer needed, we securely delete or anonymise it.

Your rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Ask us to correct inaccurate data.
  • Request deletion of your data, where we are not legally required to keep it.
  • Withdraw consent to marketing at any time.

To exercise any of these rights, contact us at info@whimsyflowers.ae. We will respond within a reasonable timeframe.

Children's privacy

Our website and products are intended for customers aged 18 and over. We do not knowingly collect data from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the "Last updated" date above.

Contact us

For any privacy questions or requests, email info@whimsyflowers.ae.