Frequently Asked Questions (FAQ)

Welcome to Whimsy Flowers! Below you’ll find answers to common questions about our products, orders, delivery, and more.

1. What types of flowers do you sell?

We offer a wide variety of fresh flowers including roses, lilies, orchids, carnations, tulips, mixed bouquets, and seasonal specials. You can also find custom arrangements for birthdays, anniversaries, weddings, and more.

2. Do you offer same-day delivery?

Yes! We provide same-day delivery for orders placed before [insert cut-off time, e.g., 2:00 PM]. Same-day delivery is subject to location availability and flower stock.

3. Can I schedule a delivery for a future date?

Absolutely! You can choose your preferred delivery date during checkout. We recommend placing orders in advance for special occasions.

4. Where do you deliver?

We deliver across [your location/city/area]. For delivery outside this area, please contact us directly to check availability.

5. How do I track my order?

Once your order is placed, you’ll receive an order confirmation and a delivery update via email or SMS. If you have any concerns, you can contact our support team anytime.

6. Can I customize my flower arrangement?

Yes, we love creating custom arrangements! Please reach out to us with your preferences and occasion, and we’ll craft something special for you.

7. What payment methods do you accept?

We accept major credit/debit cards, UPI, net banking, and secure wallet payments through our payment gateway.

8. Can I cancel or change my order?

Orders can be changed or canceled up to [e.g., 12 hours] before the scheduled delivery. Please contact our support team as soon as possible to request changes.

9. What if the recipient is not available during delivery?

Our delivery team will contact the recipient. If unreachable, we’ll either reschedule the delivery or leave the flowers in a safe location with your permission.

10. Do you include a message card with the flowers?

Yes! You can add a personalized message at checkout, and we’ll include it with your bouquet at no extra charge.